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Your tasks with us
• Receiving and logging incoming tickets
• Management of the entire ticket process
• Ensuring timely and effective processing of inquiries
• Clear communication with customers and stakeholders about the status and progress of their inquiries
• Failure analysis and solution finding as part of the help desk
• Further clarification and coordination with internal interfaces
Our expectations of you
• Completed electrical engineering vocational training, technician (m/f/d) specializing in electrical engineering or comparable qualification
• Experienced use of the MS Office package and ERP systems
• Experience in a customer service environment, preferably with expertise in ticket processing
• Strong analytical and problem-solving skills, customer-oriented behavior
• Good written and spoken German and English skills
What to expect
• Responsible, varied and challenging tasks in a motivated and committed team
• Flat hierarchies and short decision-making paths• Individual development opportunities and the perspective of long-term cooperation
• 30 days vacation
• Flexible working hours• Employee offers: Through the Corporate Benefits platform, our employees benefit from attractive conditions for products and services
• Business bike leasing
Bitte schicken Sie Ihre Bewerbung per eMail an: bewerbung@heesemann.de
